Terms & Conditions
Teach your baby to love the water
Customers are responsible for their child at all times. Please aim to arrive no more than 10 minutes before the lesson and leave no more than 10 minutes after the lesson to improve changing room comfort. We ask that you use the lockers available, for
your bags, to minimise congestion in the change rooms.
Please do not enter the pool whilst another session is on, we kindly ask you to wait in the changing rooms and keep noise to a minimum, as not to disrupt sessions. Customers accept that there will be physical contact between teacher and child in a
professional and caring manner.
Courses run throughout the school term. During the second half of each current course we ask that you inform Teifi Tiddlers about re enrolment and pay term fees by week five of previous term.
Changing Class Times and Venues
As time progresses you may find your class size reducing (as parents return to work etc). Once a class has become too small to function properly we will need to merge it with another. We do our best to keep class times as similar as possible but unfortunately cannot always guarantee this. This will happen at re enrolment and we endeavour to give you as much notice as possible.
At present courses can be paid for with cash, cheque or online prior to commencing the new term. As from 1st April 2017 all places need to be paid for by WEEK 5 prior to new term. This confirms your space; failure to pay on time will result in your space being offered to another person. Please do not ask to alter the payment date.
Refunds and Cancellations
Teifi Tiddlers is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. A simple request is an administrative task when spread across many clients.
In the instance that a pool cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance Teifi Tiddlers is not responsible for any travel expenses incurred.
When a pool is not available on a longer term basis (in excess of one month), on public health or other grounds outside of our control, then we cannot be responsible for providing any further lessons during that time. If this occurs, and in the event that it is not possible to reschedule the classes, we will endeavour to either refund the unused balance of your course fees or to recompense you in services or refunds in a future cycle.
Teifi Tiddlers is under no obligation to refund lessons that may be missed due to adverse weather when the lesson is held.
Video & Photography
Pool rules & policies in each venue, need to be adhered to. No video or photography is allowed in the sessions. We do ask that you respect this. No underwater filming or photography is allowed at any time. Professional photography is organised once a year.
Valuables and Jewellery
All property in changing rooms or on poolside is left at your own risk. Teifi Tiddlers cannot accept any responsibility for the loss or damage of any personal possessions.
Please remove all jewellery before entering the water.
Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition you must please:
Consult your doctor before bringing them swimming and inform Teifi Tiddlers. All information received is treated in confidence and with sensitivity.
Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.
In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.
You will be asked for any existing medical conditions for either yourself or your little one on the booking form. You will inform Teifi Tiddlers of any changes, including pregnancy, as soon as you are aware of them. All information is strictly confidential.
Please inform Teifi Tiddlers immediately of ANY medical changes to yourself or child.
Nappies and Changing your Baby
Without exception, all babies/toddlers, regardless of age or whether they are potty trained, MUST wear a double nappy system: a disposable swim nappy with a swim suit on top. Please put used nappies in the nappy bin provided.
Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.
Food is NOT allowed in the changing rooms.
Withdrawal of Service
Teifi Tiddlers may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour is unreasonable.
Pool/Poolside Health and Safety
No outer footwear or prams should be taken onto poolside or into changing rooms.
Please always shower both yourself and your child before entering the water.
Removing body lotions perfumes etc. before swimming contributes significantly to maintaining water quality.
Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Do not enter the pool until the current class has finished; please always wait to be invited to do so by
You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult in the lesson and never be left unattended.
Children running on wet surfaces can very easily slip and hurt themselves.
Unfortunately we can only accommodate one adult in the pool at a time with each child. However, we are happy for other members of your family, friends, or child minders to bring your child to classes. Anyone new to the class must let the instructor know at the beginning of the session, so the instructor can provide the extra help and advice if needed.
From time to time we may update these Terms & Conditions, these shall be emailed to you upon request.
Saturday, 1 April 2017
07815 106 702
Get In Touch
I understand it's a big step taking your little one swimming, so please contact me and I shall be happy to answer any questions you may have.